FAQ

Orders & Shipping

Where do you ship?
We currently ship to addresses within the United Kingdom only. Shipping is free on every order.

How long will my order take?
You'll receive a tracking link by email as soon as your order ships. For full details on processing and delivery times, see our Shipping Policy.

Can I track my order?
Yes — once your order is dispatched we'll email you a tracking link so you can follow it the whole way.

Returns, Refunds & Guarantee

What if I change my mind?
You can return an unused, unopened item within 14 days of delivery for a full refund, in line with UK Consumer Contracts Regulations. Contact us with your order number before sending anything back — see our Refund Policy for the full process.

What's the 90-day guarantee?
Use your device as directed for 90 days. If you're not seeing the results you expected, contact us and we'll refund your purchase — no hassle.

What if my item arrives faulty or damaged?
Contact us within 48 hours of delivery and we'll arrange a replacement or refund at no cost to you.

Is my device covered by warranty?
Every Helo Beauty device comes with a 3-year extended warranty against manufacturing defects.

Using Your Device

Is this a medical device?
No. Our LED and microcurrent devices are cosmetic devices, not medical devices, and are not intended to diagnose, treat, cure, or prevent any medical condition. Results vary from person to person.

Who shouldn't use it?
Do not use if you are pregnant, have epilepsy, or use a pacemaker or other electronic medical implant. If you have a skin condition or take photosensitising medication, check with your doctor before use.

How often should I use it?
Follow the instructions included in your box for recommended session length and frequency. If you're unsure, our support team is happy to help.

What's included in the box?
Each order includes the device, any attachments, the digital controller, power adapter and gift box — full contents are listed on each product page.

Payment & Discounts

What payment methods do you accept?
All major debit and credit cards, plus the additional methods shown at checkout.

I have a discount code — where do I enter it?
Add your code at checkout in the discount code box, then click Apply. It will be deducted from your order total before payment.

Still Need Help?

We're happy to help with anything not covered here. Reach us by email or WhatsApp — see our Contact page for details. We aim to reply within 1–2 business days.